Guest Services Associate

Location:  Madison, Connecticut

Summary: The Guest Services Associate is responsible for guest services needs as directed by the Manager of Guest Services. This is a full-time position.

Organization Structure: The Guest Services Associate is accountable to the Manager of Guest Services.


High School requires, College Degree preferred. Effective written and oral communication skills, computer competency, efficient organizational skills.



  • Contributes to the creation of a welcoming, compassionate and caring environment for all colleagues and guests of Mercy by the Sea.
  • Assists in all functioning of guest services.
  • Oversees the management of all Program and Directed Retreat registration. Ensures accuracy of information entered including input through Retreat Manager, payments, confirmations and follow up.
  • Manage website registrations.
  • Manage donations, input to Retreat Manage and give paperwork to appropriate personnel.
  • Email appropriate program confirmation.
  • Make additional copy and give any donations received to be acknowledged (Bernadette)
  • Overnight registrations – assign rooms based on physical needs, then requests etc..
  • Process money associated with all the programs and events.
  • Retreat Manager Portal
  • Second Half of Life and Sabbaticals.
  • Men’s Spirituality Groups.
  • Assists with other duties as requested by the Manager of Guest Services.

How to Apply

Please email a resume to the Executive Director, Sr. Mary McCarthy, RSM at